MiStats - Mitel Call Accounting

Welcome to the MiStats support page.

If you require assistance with the installation or use of MiStats, or would like to report a problem, please email us directly at support@mistats.info.

You can also view a list of frequently asked questions below.

Support Questions

» What is the IP address of my Mitel server?

» I get 'Cannot connect' when I click 'Connect'

» Where does MiStats store its data?

» How can I back up my call records?

» How can I make MiStats minimize to the system tray?

» How can I make MiStats load on start up?

» I installed MiStats, but when run it for the first time it takes a long time to start.

What is the IP address of my Mitel server?

To find the IP address of your Mitel controller we recommend you contact your network manager or the person responsible for the installation of the Mitel system.

I get 'Cannot connect' when I click 'Connect'

MiStats needs to be on the same network as the Mitel controller and and be able to access port 1752 on the controller.
If you are unable to access the Mitel controller it is possible that the Windows Firewall is stopping you. For instructions on allowing an application through the windows firewall please read the Microsoft Windows Firewall guide
If you are not able to solve this problem with your network manager please contact us at our contact page and we will endeavour to help you.

Where does MiStats store its data?

MiStats stores its data in a SQLite file. This is usually located in your My Documents folder in a sub-directory called MiStats.
This location can be changed in the Setting panel in MiStats.

How can I back up my call records?

There are two ways to backup your call records.

You can copy your MiStats Call Record database file (by default in the My Documents/MiStats/ folder) to a safe location. This should only be done when MiStats in closed and not running
The alternative method is run a search for All calls (without any parameters) in the Search Call Records tabs and then click "Export to File". This will then ask you to save a comma seperated text file that can be opened with Excel or other spreadsheet software

How can I make MiStats minimize to the system tray?

Open up MiStats then go to the Edit menu at the top.
Click the Settings option
Check the "Minimise to System Tray" checkbox
Click the OK button to save your settings

How can I make MiStats load on start up?

Open up MiStats then go to the Edit menu at the top.
Click the Settings option
Check the "MiStats Starts with Windows" checkbox
Click the OK button to save your settings

I installed MiStats, but when run it for the first time it takes a long time to start.

MiStats will set up an SQLite database when it is run for the first time. This might take up to minute, depending on the speed of your computer. Once the database is set up, MiStats should start up much faster.

MiStats Mitel Call Accounting

MiStats Support Page